Roof Maxx Dealer News

Announcing IT Office Hours & "Ketch-up" Sessions

Jun 26, 2020 4:32:10 PM / by Lori Thomas posted in gsuite, dispatch, software, hubspot, help, techsupport

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We have two big announcements! 

The IT Team is continuously improving our onboarding and tech support experience for all Roof Maxx dealers, in an effort to make all things software better and easier for everyone.

Every once in a while, it might be healthy to stop everything we are doing and re-evaluate the big picture...

  • Is the technology package serving my dealership's basic needs? 
  • Does my dealership team have full access to all of the systems they need?
  • Do we clearly understand how the systems work, and how to use things on a daily basis?

If you have questions about software... these new meetings are for you: 

Drum roll please....

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New Accounting Section in the Help Center

Jun 26, 2020 1:26:47 PM / by Lori Thomas posted in help, accounting

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Here are 3 quick things we'd like every dealership to know about:

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June 17th Dispatch Webinar Reminder

Jun 16, 2020 11:51:14 AM / by Lori Thomas posted in News

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It is not too late to register for tomorrow's webinar!  This is a live Dispatch training session presented by a Dispatch representative:

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Sales Tax Simplification

Jun 5, 2020 12:55:48 PM / by Chris McClurg posted in News

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RM has recently implemented sales tax software that is designed to charge and remit sales tax to the respective taxing authorities (for sales tax on totes purchased from Roof Maxx). In addition, this software files all the necessary sales tax reports (monthly, quarterly, etc.) to comply with various reporting statutes and ordinances.

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Memo: Scam Warning: Cain(e) Collections is NOT Legitimate

Jun 4, 2020 7:18:10 PM / by Chris McClurg posted in memo, alert

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To: All Roof Maxx Dealers

Recently, it has come to our attention that a collection agency named Cain(e) (or similarly pronounced name), has contacted several of our dealers purporting to represent Roof Maxx in collecting amounts due from dealers.
 
Please be advised that Roof Maxx does not or would not use any agency or other third party for collecting amounts due. EVER. Roof Maxx respects the dealers that comprise the company and make every effort to personally discuss any financial issues or other operational challenges. Your challenges are our challenges and they'll be solved together.
 
If you were to receive any such call or correspondence, politely terminate the call and contact accounting@roofmaxx.com. We are in the process of reporting this to the proper agencies responsible for regulating and prosecuting this unauthorized activity.
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Memo: Consumer Nurture 5-minute Delay & Opt-Out Procedure

Jun 3, 2020 12:38:33 PM / by Ryan Grissinger posted in marketing, email, nurture

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To: All Roof Maxx Staff, all Roof Maxx Dealers

We just implemented a 5-minute delay on the "Consumer Starter Nurture"... this will give you a few minutes to set the customer to "Opt-Out" in the event you have a customer that requests not to receive the nurture emails.

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Technical Bulletin - Acrylic Skylight Protection

May 22, 2020 12:30:12 PM / by Todd Feazel posted in Technical Bulletin

1 Comment

 

Please take a moment to read the new Technical Bulletin - Acrylic Skylight Protection

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Dispatch, Dispatch: Read All About It!

May 21, 2020 1:50:39 PM / by Chris McClurg posted in dispatch, software

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Hopefully everybody is feeling some return to normalcy. While COVID19 has affected us all differently, we have been encouraged by the focus and dedication by the entire Dealer Network.  As Spring picks up and weather becomes more accommodating, all of your hard work will pay dividends. We have noticed a significant pick up in leads, estimates, and sprays in Dispatch.

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May 13th Dispatch Webinar Reminder

May 11, 2020 11:53:22 AM / by Lori Thomas posted in News

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This is just a quick reminder about the upcoming live dispatch training session presented by Dispatch:

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We're Moving! 'Technology News' is now 'Dealer News'

May 7, 2020 8:44:34 PM / by Ryan Grissinger posted in News

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Since we have many departments that might want to "spread the news" about this or that from time to time, we've moved this page a new home:

technology-news.roofmaxx.com

is now

news.roofmaxx.com

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